Returns & Exchanges Policy

At Cicieva, your satisfaction is our priority. We carefully inspect every product before shipment to ensure it meets our quality standards. Please read this policy carefully before making a purchase.

1. Order Cancellation & Processing Time

  • Order Processing: All orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
  • Cancellation Window: You may cancel your order within 6 hours of placing it, provided the order has not yet been processed. If the cancellation request is made within this timeframe and before processing, a full refund will be issued. Once an order has been processed or shipped, it cannot be canceled. In such cases, you may request a return after delivery.

To request a cancellation, please contact us immediately at: support@cicieva.com

2. Return Period & Eligibility

You may request a return within 30 days of delivery (based on tracking confirmation). Items must be shipped back within 30 days after return approval.

Conditions for Return:

  • Item(s) must be unused, undamaged, and in original condition
  • All original packaging, tags, and accessories must be intact
  • No visible signs of use, scratches, or damage

Items that do not meet these conditions may be rejected or subject to a restocking fee.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Clearance items, gift cards, or store credit purchases
  • Items with visible signs of use or damage caused by the customer
  • Returns sent without prior approval

4. How to Request a Return

All return requests must be submitted via email to: support@cicieva.com

Step 1 – Request Approval: Please send your return request with your order number, product name, reason for return, and clear photos (if any quality issues). We will review your request and respond as soon as possible.

Step 2 – Receive Return Address: Once your return request is approved, we will provide you with our official return address via email. Please do not send any returns before receiving our approval.

Return Address (for approved returns only):
Caldris Global Inc
3-12-7 Higashi-Azabu, Minato-ku,
Tokyo 106-0044, Japan
Tel: 03-1234-5678

⚠️ Important: Unauthorized returns (sent without prior approval or to a different address) will not be processed or refunded. We are not responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

5. Refunds

For Quality Issues (e.g., product defects, damage during transit, or incorrect item received): We sincerely apologize. We will issue a full refund or send a free replacement — you choose. Please provide photos/videos as proof.

For Non-Quality Related Returns: After we receive and inspect the approved returned item(s), we will notify you of approval or rejection within 5 business days. If approved, the refund will be processed to your original payment method, less any applicable restocking fees.

Refund Processing Time (after approval):

  • PayPal: 5–7 business days
  • Credit Card: 5–7 business days

Refund Includes:

✅ Product price (less any restocking fees, if applicable)

✅ Standard shipping fee (only if item is defective or incorrect)

Refund Does NOT Include:

❌ Return shipping costs

❌ Express or premium shipping fees

❌ Original shipping fees (except in defective cases)

Late or Missing Refunds:

  1. First, check your bank or PayPal account again
  2. Contact your credit card company or bank (processing delays may occur)
  3. If you have done both and still have not received the refund, contact us at support@cicieva.com

6. Return Shipping

  • All shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • We do not provide return shipping labels
  • For items over $10, we strongly recommend using a trackable shipping method
  • We are not responsible for lost or missing return packages

7. Lost or Undelivered Packages

If your tracking shows "Delivered" but you didn't receive the package:

  • Contact us with the tracking number, proof of non-delivery, and any post office stamps or documentation
  • We will investigate and assist in locating or compensating for the item

8. Contact Us

For all cancellation, return, or refund inquiries:

Email: support@cicieva.com

Please include your order number in all correspondence.

By placing an order, you agree to all terms stated above. We recommend contacting our support team before initiating any payment dispute.