Shipping & Delivery Policy

At Cicieva, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for detailed information on processing times, delivery estimates, and important shipping-related notes.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note that orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Methods & Delivery Time

We offer standard shipping to most countries worldwide. Estimated delivery times are calculated from the date of dispatch, not from the order date.

Please note that these are estimated delivery times only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or courier delays.

Tracking information will be sent to you via email once your order has been dispatched. Please check your spam or junk folder if you are unable to find your shipping confirmation email.

You can track your order using the link provided in your shipping confirmation email, or visit: https://www.17track.net/en

3. Shipping Fee

• Standard shipping fee: $6.00 for most regions (see table above for exceptions)

• All shipping fees are non-refundable

• Shipping fees may vary for certain regions or during promotional events

4. Address Accuracy

Please ensure that all delivery information is correct and complete at the time of checkout. We are not responsible for delays or losses caused by incorrect or incomplete shipping addresses.

If a parcel is returned to us due to an incorrect or insufficient address, the customer is responsible for the reshipping cost. No reshipping arrangements will be made for parcels returned due to unavailability or failure to collect.

5. APO/FPO/DPO Addresses

Yes, we ship to APO/FPO/DPO addresses. However, please note that transit times to these addresses can take up to 25 business days. For APO/FPO/DPO orders, customers may need to pick up parcels from their local courier or military post office.

6. Customs, Duties & Taxes

All international orders may be subject to customs clearance procedures in the destination country. Customs duties, import taxes, and related fees are the responsibility of the recipient and are not included in the product price or shipping fee.

We are unable to control or predict the amount of customs charges that may apply, as these vary from country to country. Please contact your local customs office for more information about potential charges before placing your order.

If you refuse to accept delivery of your package due to customs charges or any other reason, the courier may return the items to us. Once received back at our facility, we will issue a refund for the product cost only — shipping fees are non-refundable.

7. Countries We Currently Do Not Ship To

We currently ship to most countries worldwide. Unfortunately, due to local policies, logistical constraints, or other circumstances, we are temporarily unable to deliver to the following countries and regions:

Afghanistan, Åland Islands, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Aruba, Ascension, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bhutan, Bonaire, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Cuba, Curaçao, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Iraq, Isle of Man, Jamaica, Jersey, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Liechtenstein, Macao, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, North Korea, North Macedonia, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, Republic of the Congo, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

We apologize for any inconvenience. Once we are able to resume shipping to these regions, we will notify our customers immediately.

8. Foreign Transaction Fees

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee by your bank or credit card issuer.

We are not responsible for any exchange rate fluctuations or foreign transaction fees applied by your bank. For further details, please contact your bank or credit card provider.

All transactions on our website are processed in USD through PayPal or credit card at checkout, regardless of the currency displayed on the site.

9. Lost or Undelivered Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us at support@cicieva.com with your order number and tracking details. We will investigate the issue with the courier and assist you in locating the package.

Please note that we are not liable for losses incurred during natural disasters, terrorist attacks, civil conflicts, extreme weather conditions, postal strikes, or other events beyond our reasonable control.

If your package does not arrive within the estimated delivery timeframe, please submit a ticket within 6 months of the shipment date. Overdue requests may not be accepted.

10. Contact Us

For any shipping-related questions or concerns, please contact us:

Email: support@cicieva.com

Please include your order number in all correspondence for faster assistance.

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By placing an order, you agree to all terms stated in this Shipping & Delivery Policy.